FAQs

Finding the right care home for yourself or a loved one can seem like a daunting challenge. We understand how overwhelming it can seem, so we are here to help you get started and to make the process more manageable.

Being a small, family-run care provider, Salveo Care are able to offer personal guidance and support. We will help differentiate between types of care, the funding options available to you and how the transition into a care home works, allowing you to make the right decisions for you and your family.

We hope you find our answers to frequently asked questions useful, but nothing replaces a personal discussion. If you have further questions, and to enable us to guide you through the process, please contact our friendly team.

Moving In

What are the first steps?

If you contact us, we will ask you a few simple questions over the phone and answer any of your queries before inviting you to visit the home. We hope to give you enough information during your visit to allow you to make a decision that’s right for you and your family.

If we want to move forward with an admission, what’s the next step?

We always assess residents before admission to ensure that we offer the appropriate level of care and facilities for a person’s individual needs. The assessment can take place wherever the resident is staying at a time that is convenient for you.

How quickly can a resident move into the home?

Usually it varies from a few days to a few weeks, depending on our availability, whether we have the appropriate provisions in place to care for the resident’s individual needs and of course your own preference. However, if you are hoping to move into our home urgently, please let the person dealing with your enquiry know. We will do our best to support a quick and safe admission.

Is there a trial period?

Your residence in the home for the first four weeks is on a trial basis, so that if during or at the end of the period, either you or the home’s management regard the arrangement as unsatisfactory for the long term, the agreement may be terminated with reasonable notice from either side.

Can we bring our own furniture?

Our bedrooms are fully furnished but you are welcome to bring in personal belongings to make it feel like home.

Costs

What is included in the fees?

Accommodation, hospitality and care are all included in your fees, as well as use of all our facilities and other services, such as laundry and activities.

When do fees increase?

Fees are normally reviewed annually but we reserve the right to review them more frequently if economic conditions change, or if a resident opts to change their room. An increase in the dependency level of the resident may also result in fee reviews but we will always provide plenty of notice before increasing your fees.

What happens if our funds run out?

It is important that, in the event of your funds being reduced to a level whereby you qualify for local authority funding support, you tell us so that we can arrange for a reassessment of means to pay your charges. In the event of you qualifying for local authority funding support, we will review your terms and conditions.

What extras are not included in the fees?

If you have a specific service in mind, please don’t hesitate to ask, but common additional services include the following: newspaper subscriptions, hairdressing, professional dry cleaning, transport, alternative therapies, private telephone installation, call charges, audio and visual installation and servicing (beyond the Freeview TV provided by us).

Care and Services

What services do you provide?

Visit our care page here to find out more information on the services we provide.

Do you specialise in Dementia?

We are not a specialised dementia care home but may be able to help those in the early or late stages of dementia, depending on how it presents itself in the individual. We are not equipped to look after individuals who have behaviour that challenges.

Can you accommodate specific or special dietary requirements?

Our chefs and care staff are trained to accommodate a variety of dietary requirements to meet individual needs and preferences. For example, we cater for allergies, intolerances, and different levels of dysphasia, ensuring our residents are able to enjoy a diverse, tasty and nutritional diet.

Do bedrooms have their own TV?

Yes, every bedroom has a 32-inch TV with Freeview installed. Sky and other similar services can be installed at an additional cost.

Can I continue to attend social events or religious services if I move into a care home?

We actively encourage our residents to continue doing what they enjoy, regardless of where they are living. With the input of family and friends, we will support residents to attend social events within the local community, religious services, or gatherings.

Do you have specific visiting times?

We have an open visiting policy which allows you to visit at any time, as long as it suits the resident. We also kindly ask you to respect the other residents living in the home during your visit.

Can we take our loved one out for the day?

Yes! We encourage our residents to go out in the community with family and friends.

Our Homes

Cherry Tree House

Nestled into a quiet, residential street in Wendover, Cherry Tree House offers cosy accommodation and personalised care for up to 20 residents.

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Wendover Manor

Our new, purpose built home is coming soon, with tasteful, modern accommodation that will facilitate a wellness lifestyle and encourage social connections for up to 53 residents.

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